Support
We're here to help you get the most out of your Aerloom experience.
Reach out for assistance, answers, or just to say hello.
Send a Message
Contact Details
Pune 411057
India
Support FAQs
You can reach us via the support form on this page or email us directly at support@aerloom.life. We aim to respond within 24 hours.
Preordering secures your spot in our limited first batch and helps us plan production more efficiently. It also gives you early access to exclusive updates and offers.
Once you pay the ₹999 preorder amount, you’ll receive a confirmation email and your spot will be reserved. We’ll keep you updated on production and shipping timelines.
We aim to deliver all preordered units until October 2025. You’ll receive regular updates and a tracking link once your unit ships.
Yes, you can cancel your preorder anytime before your unit is shipped. Please refer to our refund policy for details on cancellations and refunds.
Yes! Aerloom is designed to be low maintenance. Just follow the simple care instructions provided, and you’ll only need to perform basic cleaning and algae replacement every 3 weeks.
Aerloom requires a standard power outlet to operate, but it does not need an internet connection for its core air-purifying function.
Aerloom comes with a 1-year warranty covering manufacturing defects. For more details, see our warranty policy or contact support.
Once your order is shipped, you will receive a tracking link via email. If you have not received it, please contact us with your order details.
Yes, you can request a return or exchange within 14 days of delivery. Please refer to our refund policy for more information.
Setup instructions are included in the box and available on our website. If you need further help, our support team is here for you.